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 ## Heroku/Salesforce (2015-Present)
 
-In my time with Heroku (and with Salesforce, Heroku's parent organization), I've contributed to the operation of services that let developers bring their ideas to life on the internet, both as a developer and as a manager. I've been involved in maintaining and expanding existing features, exploring and developing new products, and in cultivating my peers and my team as people and as developers.
+In my time with Heroku (and with Salesforce, Heroku's parent organization), I've contributed to the delivery and operation of services that let developers bring their ideas to life on the internet, both as a developer and as a manager. I've been involved in maintaining and expanding existing features, exploring and developing new products, and in cultivating my peers and my team as people and as developers.
 
-* As an engineering manager, I've been responsible for building and supporting an effective, unified team across multiple continents. Moving into management was motivated by a desire to act as a force multiplier, which I've brought to life through coaching, process management, facilitating ongoing discussions about the direction and health of the team, and through actively being involved in my reports' progress as developers.
+* As an engineering manager (2018 to today), I've been responsible for building and supporting an effective, unified team across multiple continents. Moving into management was motivated by a desire to act as a force multiplier, which I've brought to life through coaching, process management, facilitating ongoing discussions about the direction and health of the team, and through actively being involved in my reports' progress as developers.
 
-* As a lead developer, I worked on the [Heroku build system](https://devcenter.heroku.com/articles/git), which ingests code from end users and deploys that code to applications running on the Heroku platform. As part of that work, we implemented a number of features to control abuse, support language-specific features and needs, and to develop [new ways to deploy code](https://devcenter.heroku.com/articles/build-docker-images-heroku-yml) to Heroku.
+    Each of the teams I've worked on has been responsible for both developing and operating a mature product, delivered at scale via the internet, to a diverse range of customers. My team has served everyone from single developers working on hobby projects all the way up to billion-dollar enterprises who selected Heroku as their platform of choice for the enterprise.
+    
+    Those teams have been comprised of everything from unique, hard-to-replace domain experts to interns on their first outing. In order to organize and lead, I take a disciplined approach to communication, emphasizing clarity and empathy. I provide as much flexibility around scheduling as the organization can spare, to enable my teams to work when they're at their best. And, as my team's ambassador to the organization, I gather up the disparate and sometimes highly-speculative streams of work in flight to present as a coherent roadmap against organizational goals.
+
+    I've also been responsible for the huge range of work that Salesforce expects from line management, including performance management and coaching, compensation planning, hiring and interviewing, balancing on-call schedules against burnout and retention risks, and skilling up the team to handle the parts of all of these processes that can be delegated, while keeping their time free to do the things they're good at as much as is possible.
+
+* As a lead developer (2015-2018), I worked on the [Heroku build system](https://devcenter.heroku.com/articles/git), which ingests code from end users and deploys that code to applications running on the Heroku platform. As part of that work, we implemented a number of features to control abuse, support language-specific features and needs, and to develop [new ways to deploy code](https://devcenter.heroku.com/articles/build-docker-images-heroku-yml) to Heroku.
 
 ## FreshBooks (2009-2014)
 
 During the five years I was with the company, it grew from a 20-person one-room organization to a healthy, growing two-hundred-person technology company. As an early employee, I had my hand in many, many projects and helped the development team absorb the massive cultural changes that come with growth, while also building a SaaS product that let others realize their dreams. Some highlights:
 
-* As the lead database administrator-slash-developer, I worked with the entire development team to balance concerns about reliability and availability with ensuring new ideas and incremental improvements could be executed without massive bureaucracy and at low risk. This extended into diverse parts of the company: alongside the operations team, I handled capacity planning, reliability, outage planning, and performance monitoring, while with the development team, I was responsible for designing processes and deploying tools to ease testing of database changes and ensuring smooth, predictable, and _low-effort_ deployment to production and for training developers to make the best use of MySQL for their projects.
-
-* As a tools developer, I built the [Sparkplug](https://pypi.python.org/pypi/sparkplug) framework to standardize the tools and processes for building message-driven applications, allowing the team to move away from monolithic web applications towards a more event-driven suite of interal systems. Providing a standard framework paid off well; building and deploying completely novel event handlers for FreshBooks’ core systems could be completed in as little as a week, including testing and production provisioning.
+* As the team's database administrator, I was responsible for balancing concerns about reliability and availability against the need to deliver new services and functional improvements for customers. Alongside the operations team, I handled capacity planning, reliability, outage planning, and performance monitoring. Alongside the development team, I was responsible for designing processes tooling and providing advice on the most effective ways to use MySQL to accomplish their goals.
 
-* As an ops-ish toolsmith, I worked extensively on configuration management for both applications and the underlying servers. I lead a number of projects to reduce the risk around deployments: creating a standard development VM to ensure developers had an environment consistent with reality, automating packaging and rollout to testing servers, automating the _creation_ of testing servers, and more. As part of this work, I built training materials and ran sessions to teach other developers how to think like a sysadmin, covering Linux, Puppet, virtualization, and other topics.
+* As an ops toolsmith, I worked extensively on deployment automation and standardizing process for internal services. I created a standard development VM to ensure developers had an environment consistent with reality, I automated packaging and rollout to testing servers, I explored options around platform-as-a-service products to look for fit, and more. As part of this work, I built training materials and ran sessions to teach other developers how to think like a sysadmin, covering Linux, Puppet, virtualization, and other topics.
 
 ## Riptown Media (2006-2009)
 
@@ -34,10 +38,6 @@ Riptown Media was an software development company tasked with building and opera
 
 * As a lead developer, my team put together the server half of an in-house casino gaming platform. We worked in tight collaboration with the client team, in-house and third-party testers, and interaction designers, and delivered our first game in under six months. Our platform was meant to reduce our reliance on third-party “white label” games vendors; internally, it was a success. Our game received zero customer-reported defects during its initial run.
 
-## OSI Geospatial (2004-2006)
-
-At OSI Geospatial, I lead the development of a target-tracking and battlespace awareness overlay as part of a suite of operational theatre tools. In 2004, the state of the art for web-based geomatics software was not up to the task; this ended up being a custom server written in C++ and making heavy use of PostgreSQL and PostGIS for its inner workings.
-
 ## Contact Me
 
 You can get in touch by email at owen@grimoire.ca. I'd love to hear from you.