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diff --git a/docs/hire-me.md b/docs/hire-me.md index 7efe8fc..5b46bba 100644 --- a/docs/hire-me.md +++ b/docs/hire-me.md @@ -8,14 +8,20 @@ I live in and around Toronto. I am more than happy to work remotely, and I can p I regularly mentor people new to programming, teaching them how to craft working systems. This is less about teaching people to write code and more about teaching them why we care about source control, how to think about configuration, how to and why to automate testing, and how to think about software systems and data flow at a higher level. I strongly believe that software development needs a formal apprenticeship program, and mentoring has done a lot to validate that belief. -## Heroku/Salesforce (2015-Present) +## Ada Support (2022-2023) + +As an engineering manager at Ada, I lead a team of engineers to build an internal platform for chat applications. Our goal was to enable growth into new markets, by making it possible to extend Ada's product in novel ways based on the needs of new customers. + +During my tenure the team set out on building an event processing system based on Kafka, intended to decouple the company's in-house chat frontend from the response generation services and to become the common interface for other customer service platforms, so that Ada could intervene to assist customers via email, phone, and other services our customers might already be using. + +## Heroku/Salesforce (2015-2022) In my time with Heroku (and with Salesforce, Heroku's parent organization), I've contributed to the delivery and operation of services that let developers bring their ideas to life on the internet, both as a developer and as a manager. I've been involved in maintaining and expanding existing features, exploring and developing new products, and in cultivating my peers and my team as people and as developers. -* As an engineering manager (2018 to today), I've been responsible for building and supporting an effective, unified team across multiple continents. Moving into management was motivated by a desire to act as a force multiplier, which I've brought to life through coaching, process management, facilitating ongoing discussions about the direction and health of the team, and through actively being involved in my reports' progress as developers. +* As an engineering manager (2018 to 2022), I've been responsible for building and supporting an effective, unified team across multiple continents. Moving into management was motivated by a desire to act as a force multiplier, which I've brought to life through coaching, process management, facilitating ongoing discussions about the direction and health of the team, and through actively being involved in my reports' progress as developers. Each of the teams I've worked on has been responsible for both developing and operating a mature product, delivered at scale via the internet, to a diverse range of customers. My team has served everyone from single developers working on hobby projects all the way up to billion-dollar enterprises who selected Heroku as their platform of choice for the enterprise. - + Those teams have been comprised of everything from unique, hard-to-replace domain experts to interns on their first outing. In order to organize and lead, I take a disciplined approach to communication, emphasizing clarity and empathy. I provide as much flexibility around scheduling as the organization can spare, to enable my teams to work when they're at their best. And, as my team's ambassador to the organization, I gather up the disparate and sometimes highly-speculative streams of work in flight to present as a coherent roadmap against organizational goals. I've also been responsible for the huge range of work that Salesforce expects from line management, including performance management and coaching, compensation planning, hiring and interviewing, balancing on-call schedules against burnout and retention risks, and skilling up the team to handle the parts of all of these processes that can be delegated, while keeping their time free to do the things they're good at as much as is possible. |